Technology can only improve the lives of those who embrace it, according to Rodney Smith, President of AT&T Connecticut, who spoke to two dozen city residents at Middletown's senior center.
“We can’t avoid technology and we shouldn’t,” said Smith, who appeared before a group of mostly seniors concerned about keeping their current phone service. Smith said customers who are now using a “traditional wire line” service can keep that service or switch to new technology that provides the same service but a lower monthly price.
Smith, 65, has been meeting with residents throughout the state to address some of the transitional issues in the communications industry, assure customers of the company’s commitment to quality products and promote some of the new technologies on the market.
“AT&T is not going anywhere, we are here to stay and compete,” said Smith. “We understand we have to earn people’s business and we intend to do that.”
AT&T has invested millions of dollars into the communications infrastructure over the last several years that is a commitment to the future, but also a committed to what works.
During his remarks and questions and answer sessions, Smith noted how quickly the evolution of communications technology has changed the method that everyday citizens handle their finances, socialize and health care.
He noted that new wireless applications allow patients to use their smart phones to transmit key health care data in real time, cutting costs and improving the ability of physicians to spot health care problems early.
Smith was firm that no AT&T customer will have their phones removed if they are happy with the service. Many wireless phone applications that are cheaper allow the customer to enjoy quality service, but if the power is cut, the new wireless phones can run for up to three days.